I have been on my current job for over a year. In that time I have developed some new work operations and procedures. However as a creature of habit, things I used to do and say from my previous job creeps in. For example, I will give out the old phone number and extension by accident or I will say my old call pitch and that drives me nuts. Maybe our routines are so deeply embedded in us that its hard to break those old work habits. Maybe I should concentrate more and do things that keep me focused. I guess we are all human and will make mistakes.