Before church this morning we went to a fast food restaurant for breakfast. We placed our orders and the worker proceeded to get our order wrong. I never want to be a jerk about such things because they don’t get paid a lot and they were working on Sunday but when you know you spoke clearly and the order is wrong then you get frustrated. We even tried to clear it up with the front line person and she didn’t understand we ordered one thing, not another. Making a big noisy fuss is not our style but we wanted our order corrected and it wasn’t handled very well.
Customer service is a huge thing and we even filled out a comment card and registered our displeasure with the company. Much of what we experienced is a training issue I think. The one thing I can say is that we were on our way to church and didn’t want to represent our faith in a negative way. So many people of faith can be harsh and we didn’t want to be like that.
So when they say may I take your order you best be clear about it and to be clear as possible.